Replacement Policy

What are the conditions for Free Replacement?

Items in stock (exact same item) are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the replacement is confirmed. Free replacements can be requested if the following conditions apply: 

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is with the fitting issue;

 

Note:

• A free replacement cannot be created for an item that was returned and replaced once earlier.
• If the item has missing parts or accessories, you may try to contact the manufacturer for assistance.

How to process for Free Replacement?

To make a replacement, contact us at info@thebasicstore.in. After following up with some information, we can proceed with a free replacement.